What To Expect When Working With Us
We are skilled at helping our clients identify, negotiate, and close on the home of their choice. We listen to your needs, wants, and non-negotiables to get the best sense for which homes and neighborhoods might appeal to you. With nearly 20 years of combined experience and over 300 properties sold, we are confident that we can provide the best possible attention and service available.
Initial Phone Consultation
Prior to your first appointment, we suggest scheduling a complimentary phone consultation with James or Steph. During this call, we will briefly discuss what you are looking for, your current living situation, and any other questions or concerns you may have. We are happy to help make an initial determination on what your dollar can buy so you can be as realistic as possible. If you are obtaining financing, we will also discuss and recommend the smartest course for beginning the pre-approval process.
We understand that purchasing a home is a major life event and a very personal process, so our first meeting is designed to be as comprehensive and educational as possible. We will answer all of your questions to determine if we are the right fit for you. If we aren’t, we will gladly refer you to a respected agent with experience in your area of interest.
During our first meeting, the following topics should be discussed:
- What is most important to you
- Neighborhoods/areas of interest
- The homebuying process
- Strategies for successful negotiation
- Current market conditions
- How to mitigate any inevitable bumps that may arise
- How we work, and how a real estate professional is compensated
The expectations and protocols for both parties will also be discussed, as well as fiduciary responsibilities and how our clients formalize their relationship with an agreement designating us as their Realtor. By the end of the meeting, it should be clear whether or not we are a good fit.
The Particulars Of Our Team Structure
Stephanie has been a full-time agent in Nashville since 2003. In 2014 she was diagnosed with multiple sclerosis. That’s when James decided to join her in business. As her disease has progressed, she began encountering mobility challenges that made some aspects of selling homes a bit more challenging. These days, she typically works from her home office managing the team’s contracts, negotiations, and marketing while James can often be found out in the field opening doors for buyers, attending inspections, and meeting with new prospects.
This arrangement has proven to be ideal. Our buyers enjoy the convenience and benefit of having two fully-licensed professionals on their side without enduring the hassles of a large team structure with unlicensed assistants and admins filing in the gaps.
Our Business Philosophies Include
- Maintaining a small and intimate clientele base in order to provide personal service
- Treating colleagues as colleagues, not as competition
- Offering honest opinions and setting realistic expectations
- Engaging with clients who trust that our motives earnest
- Changing your mind about the stereotypes of real estate agents
The Next Steps
Contact us to schedule a complimentary needs analysis call. We are happy to talk via phone, email, Facetime, Skype or Google Hangout.
For our initial meeting, we usually choose a local coffee shop. We can also arrange to meet in your home, or in ours. Some of our most productive initial meetings have occurred in client’s homes, where we can get a sense of their style and preferences. Similarly, some clients enjoy meeting in our home, where they get a better sense of who we are and how we operate [warning: crazy puppies alert]. No matter where we decide to meet, we look forward to speaking with you and earning your business.